Case Study: – Passport & Immigration Service Processing by Any Governments.

Public services like passport application and processing can be efficiently streamlined and can be made a wonderful customer journey experience with SuoSystems Smart Application Services by any governments across the globe.

Team SuoSystems is very keen to work with governments across the developing world to customize SuoSystems solutions to make robust and agile solutions as per the needs of citizens and governments.

Benefits of SuoSystems for Public

• Our Agile Software Development Approach brings you the most user
  friendly and citizen benefitted solutions.
• SaaS models are very much affordable for government and citizens.
• Light and fast web applications and mobile applications with better user experiences.
• Citizen Journey Management at its best. Governance with best citizen experiences.
• Efficient and highly customizable data reports for better insights and strategy making.

SuoSystems Solutions

“SuoSystems Infinite Solutions”

Immigration & Passport Services – a sample case study.

“Immigration & Passport Service of the Republic of Agrabah”

website through which citizen could apply for passport: www.passport.ag.gov

Team SuoSystems can help any governments to design a user-friendly, security audited, efficient website like the above-mentioned sample website.

Citizens can easily browse through the website, finds passport application links, upload relevant data and take an appointment for a future date to process the passport processing at a chosen Passport Application Processing Center nearby.

SuoSystems work cycle in the Passport Application Processing Center!

Application Verification Counter (APV COUNTER) → Counter A → Counter B → Counter C→ COUNTER D → SMART EXIT.

APV COUNTER

• Checking of availability of required documents with applicant in original.
• Generating a check-in ticket with SuoQ Smart Citizen Flow Management System.
• Citizen can wait at the wait launch being aware of his exact status on Government SuoSystems Smart Mobile Application or the display screens on the wall to wait for his turn at Counter A.

COUNTER A

• Receipt of passport application and data verifications. Original document
  scanning and uploading to the government systems by a smart informed
  staff.
• Capturing biometric id and photo of the applicant with the system.
• Transferring citizen to Counter B.

COUNTER B

• Verification of the passport application by the verifying government officer
• If any document left for upload / data modification needed, verifying
  officer sends it to Counter A.
• In case of complication in application it may be sent to the in charge main officer for opinion and further directions.
• Transfer citizen to Counter C

COUNTER C

• Final verification process by the smart verification officer.
• Granting the passport application on basis of normal governmental processes.

COUNTER D

• Citizen can feedback on kiosk or can be done one mobile application.