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About Suo Queue

Suo Queue is a smart & intelligent cloud-based queue management system. It can seamlessly manage all kinds of rush across different industries.

Suo Queue systems are user friendly, that assures easy implementations, customisation and adaptation. Integrating Suo Loop customer feedback loop systems with Suo Queue enables you to listen to customer opinions in real time.

Real time data and reports by Suo Queue opens up doors for intelligent business strategies and thereby continuous improvement of your organisation.

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How It Works

Appointments or Reservation using SuoQ

Suo Queue is easily integrable with your organisation’s website/mobile application to accept online bookings. This gives frequent customers allot convenience for prior booking a convenient time slot.

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Walk-In customer management by Suo Queue

In normal cases, a customer directly walks in to your hospital/clinic/business locations. SuoQ manages walk-in customers in a well organised manner. Customer can easily take a token slot via a touch screen kiosk / QR code scanning at your business locations main entrance.

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Serving your customer by Suo Queue

You can easily configure One Queue systems in your organisations different departments and train the concerned officer to use the systems according to the roles they are assigned. Smart desktop widgets, mobile applications and display screens are designed with care that it provides best user experiences for the admins, your office staffs and customers. Your officers can easily call customers with calling applications, customer can be intimated their term via display screens or custom Suo Systems mobile application or via web application that can be accessed with QR code scanning. Customers also can review or give feedbacks via SuoSystems Customer Feedback Loop system.

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Efficiency Reports in Suo Queue

Suo Queue provides valuable reports related to the efficiency of each departments in your organisation related to average customer serving time, daily customer counts, and aggregated report which are very useful for your organisation’s management information purposes. Real time reports, customer reviews and feed backs are very useful for any organisations long term quality improvement strategies.

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Key Features

1
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One System for all locations

SuoQ Cloud based queue management systems can integrate operations across different locations in an easy manner.

2

Best Customer Experiences

SuoQ assures best customer journey management, feedback systems and addresses every issues of customers with utmost care.

3

Customizable & Integrable

SuoQ Systems can be easily implemented and are customizable according to your requirements. Easily integrable with existing software solutions at
your organization.

SuoQ Concept

SuoQ Assurance

Proactive engagement with every aspects of customer journey at your organisation is the vital element of best customer service. SuoQ systems alerts your officers continuously to assure the best service to your customers.
SuoQ offers free trial programs for organizations to get introduced to abundant opportunities provided by Suo Systems solutions. Team Suo Systems is 100% committed to meet your expectations.
Team SuoSystems sincerely believes the true ownership of any personal data generated by Suo Systems services are to the individuals. Data security and privacy are of highest priority for us. Suo Systems assures that no data generated will be used against any individual's will. If any general studies are happening for assuring better customer experiences, it’s our responsibility to take informed consents from individuals or organizations.

Perfectly suited for

Health Care Sector

SuoQ smart and intelligent queue management systems are very much suitable for hospitals, poly clinics and medical laboratories with as many locations, around larger or smaller geographical locations. Team Suo Systems assures comprehensible solutions including SuoQ, Suo Loop, Suo App and much more to provide the best customer service experience in the healthcare sector.

Public

Team SuoSystems’s one key vision is to help governments to serve citizens in the best manner possible. SuoQ assures best citizen journey experience for different governmental services like post office, immigration & passport office queue management, Department of Motor vehicle services etcetera.

Financial

SuoQ smart and intelligent queue management system assures best customer journey experiences for banking and financial sector. Banking services are precise and SuoQ is easily configurable for all kind of financial institution, basically from a local cooperative bank to a trans national bank

Suggested Apps

Eliminate Queue

Walk-in-apps enables a walk-in customer to take a token for the service he needs to access. It can be accessed via a touch screen kiosk or through customer's smart phone with a simple QR code scan. A customer can receive SMS, push messages or a printed token for his journey at your organisation.

Display Status

A display app displays exact token status for each customer served across different departments. Display app information can be accessed via display screens or customer mobile phone itself. It’s a real time status information for all customers served.

Valuable Insights

The Admin app lets you call tickets, view real-time analytical reports for insights on organization, location, service, and agent performance. Now you can monitor hourly, daily, monthly, or even a custom timeframe activity.

Custom App

Customers can book prior appointments with custom mobile application for your organisation. App provides provisions for customer feedbacks, push message reminders and different report access provisions for customers. The app can be a single window solution for all services offered by your esteemed organisation.

Manage your business

A web portal access for you to configure different services, manage locations and configuring advertisement contents from your desktop. Super admin access for all operations. Custom report dash board services. Instant real time monitoring of all operations.

Hardware Requirements

Touch Screen Kiosks

Touch screen kiosks for walk-in customers.

Android TV

TV for display screen in waiting areas.

Raspberry Pi

Optional hardware for display screen configuration.

Printer

Optional printers for token printing, preferably thermal printers.